Privacy Policy

HUBiz's privacy policy is designed to transparently disclose the collection, use, and management of our users' data. It aims to protect the privacy of our visitors and customers, in accordance with legal obligations.

This privacy policy is an essential part of our commitment to data protection. The link to our privacy policy is available on every page of our site.

1. Who is responsible for processing your data?

Bright Business SRL
Rue du Bois Là-Haut, 52, 7000 Mons, Belgium
BE 0838.692.781
info@hubiz.app

2. What data do we collect?

Bright Business collects only the data necessary for the use of the HUBiz platform:

Identification data (surname, first name, phone number, e-mail)
Connection data (IP address, connection logs)
Order and usage data (booked rides, trips, schedules)
Billing data (information required for payment management)
Correspondence via forms or contact channels

3. Why do we collect your data, and on what legal basis?

Data processing is based on the following legal grounds:

a) Performance of the contract concluded between the user and Bright Business, or the steps taken prior to its conclusion. This basis covers:

Access to the platform and its proper functioning
Management of bookings, trips, and orders
Communication related to service performance (confirmation, support, assistance)

b) A legal obligation, in particular for accounting, tax, and security purposes, or to respond to a request from the competent authorities.

c) Bright Business's legitimate interest, in particular to:

Ensure the technical operation of the platform (hosting, maintenance)
Compile statistics and improve the services
Ensure administrative and accounting management

d) Consent, required in particular for sending commercial communications and newsletters. This consent may be withdrawn at any time via the unsubscribe link included in each communication, without affecting the lawfulness of processing carried out on this basis prior to its withdrawal. This unsubscription has no effect on communications required for the performance of the contract (ride confirmation, safety information), which cannot be opted out of.

4. Who do we share your data with?

Your data is shared exclusively with:

Drivers and partners, to the extent necessary for the performance of rides
Technical service providers (hosting, maintenance, payment tools), bound to Bright Business by a data processing agreement ensuring an equivalent level of protection
The competent authorities, where required by law

Bright Business never sells data to third parties.

5. How long do we retain your data?

Data is retained only for as long as strictly necessary for the purposes pursued:

Account data: until the account is deleted
Billing data: in accordance with applicable legal obligations (7 years)
Cookies: in accordance with the periods specified in our cookie policy

6. What are your rights?

In accordance with the GDPR, users have the following rights:

Right of access: to obtain confirmation of and access to the data held
Right of rectification: to correct inaccurate information
Right of erasure: to request deletion of data, except where retention is required to comply with a legal or contractual obligation
Right of restriction and objection: to restrict or object to certain processing
Right to data portability: to receive data in a readable format and transmit it to a third party
Right to withdraw consent: at any time, for processing based on consent, without affecting processing carried out prior to withdrawal

Certain data cannot be deleted:

Data relating to transactions (invoices, payments), subject to accounting and tax obligations
Data necessary for the prevention or defense of a legal claim
Data required by the authorities (security, anti-money laundering)

To ensure that a request genuinely originates from the data subject, Bright Business may request proof of identity. Bright Business responds to any request within a maximum period of one month from receipt.

To exercise these rights, contact: info@hubiz.app

Users also have the right to lodge a complaint with the Data Protection Authority (DPA):
Rue de la Presse, 35, 1000 Brussels, Belgium — www.autoriteprotectiondonnees.be
If the user resides outside Belgium, this complaint may be lodged with the supervisory authority of their country of residence.

7. Security

Bright Business implements appropriate technical and organizational measures to protect data against unauthorized access, loss, alteration, or disclosure. Individuals acting under the authority of Bright Business, as well as any subcontractors engaged, are bound by a duty of confidentiality and access data only to the extent necessary for the performance of their duties.

8. Updates

This policy may be updated to reflect legal or technical developments. The latest version is always available on this page.

9. Mobile Application Permissions

In connection with its operation on mobile devices, the HUBiz application requests a set of technical permissions necessary for the provision of the service. Each permission is limited to its functional purpose and is not used for any other purpose.

Location

Location of the device, including in the background during an active ride, in order to enable matching, trip tracking, and the safety of the service.

Camera

Image capture required for certain platform features (for example, document verification or adding photos related to a ride).

Microphone

Use of the microphone for voice communication or assistance features integrated into the application, when activated by the user.

Storage and files

Reading and writing files on the device, necessary for saving and accessing documents, images, or supporting materials submitted through the application.

Notifications and alerts

Display of notifications relating to rides, alerts, and messages associated with the service, including their continued operation according to the device's settings.

Biometric identification

Securing access to the application via fingerprint or biometric recognition, when this feature is activated by the user on their device.

Network connectivity

Network access necessary for the platform's operation and for real-time data synchronization.

Background services

Keeping certain features active in the background for the duration of a ride, in particular trip tracking.

Push messaging and technical infrastructure

Receipt of push notifications, verification of the installation license, and proper functioning of the application's distribution mechanisms through app stores.

Application badge counters

Display of the number of unread notifications on the application icon, according to the mechanisms specific to each operating system and device manufacturer.

Vibration

Vibration signal associated with application notifications.

These permissions are strictly necessary for the operation of the HUBiz application and the provision of the service.

They give rise to no commercial exploitation and no transfer to third parties for advertising purposes, and are processed in accordance with the principles set out in this privacy policy, in particular regarding purpose, proportionality, and retention period.